Organizations dealing with high volumes of inbound emails - across functions like HR, Finance, Customer Service, or Public Engagement - streamline triage, extract key information, and route queries accurately. The result: faster responses, reduced manual workload, and consistent service quality at scale.

Teams struggled to keep up with large volumes of unstructured email requests, often written in free text and lacking standard formats. Manual triaging delayed response times, introduced inconsistencies, and diverted resources from more strategic tasks.

We implemented an AI-powered solution to automate the triage and handling of incoming email queries across departments and service teams. Using Generative AI and intelligent parsing, the system extracts key details from free-text messages and attached documents, identifies the request type, and routes it to the appropriate team or workflow. It supports multilingual content and handles attachments in common formats such as PDFs and scanned forms. Human-in-the-loop review ensures accuracy and control for sensitive or non-standard cases - all while accelerating overall response times.