A travel services provider transformed its business travel booking operations by implementing AI to process booking requests, extract trip details, and auto-generate itinerary suggestions. The solution significantly reduced turnaround times and freed up agents to focus on exceptions and high-value customers.

Business travel bookings arrived via unstructured email requests from corporate clients, often containing a mix of preferences, constraints, and partial information. Service agents had to manually interpret these emails, check availability across travel platforms, and respond with proposed itineraries - a repetitive and time-consuming process prone to inconsistencies and delays.

We deployed a Generative AI-powered solution that automates the handling of business travel booking requests. The system reads and interprets unstructured emails from corporate clients, extracts trip requirements (e.g., destinations, dates, preferences), and generates policy-compliant itinerary suggestions. Integrated with travel platforms and global distribution systems (GDS), the AI assistant checks availability, applies corporate travel policies, and pre-fills booking information. Human agents review and finalize the recommendations - enabling a hybrid model that blends speed, accuracy, and control.