Case Studies
Explore our triumphs and discover how we can overcome obstacles to achieve impactful outcomes.
Gen AI & Agentic Systems
Robotic Process Automation
Intelligent Document Processing
Automating Exchange Program Application Processing with AI
A higher education institution streamlined the processing of overseas exchange program applications by automating document evaluation, applying a dynamic rules engine, and orchestrating inter-departmental workflows - significantly reducing turnaround time and manual workload.
Automating Exchange Program Application Processing with AI
A higher education institution streamlined the processing of overseas exchange program applications by automating document evaluation, applying a dynamic rules engine, and orchestrating inter-departmental workflows - significantly reducing turnaround time and manual workload.
AI-Powered Baggage Tracking for Live Animal (AVI) Transit at Airports
An airport ground services team explored an AI-powered approach to improve tracking and handover visibility for live animal (AVI) baggage. The initiative demonstrated how real-time updates, better coordination, and digital logs could enhance compliance with welfare and transit standards.
Automating Vendor Registration and Review Validation with Generative AI
A procurement team used Generative AI to automate the validation of vendor registration and annual review processes. The solution extracted and verified data from submitted documents, identified gaps, and streamlined communication - accelerating onboarding, reducing manual follow-ups, and ensuring that vendor records remained compliant and up to date.
Enabling Intelligent IT Incident Management with Generative AI
An organization set out to transform how it resolves IT incidents - moving towards automation, and preventative resolution. To lay the foundation, we implemented a Generative AI solution that reclassified historical incidents and continues to classify new ones in real time. This enabled the organization to understand true incident patterns, improve routing accuracy, and prioritize automation efforts based on clean, structured data.
Automating Customer Order Processing with Generative AI
A food services company streamlined the handling of high-volume customer email orders using Generative AI and automation. The solution extracted order details, validated product and pricing data, and routed structured requests to back-office systems - improving order accuracy, processing speed, and customer satisfaction.
Generating Self-Service Knowledge Articles with Generative AI
An enterprise organization used Generative AI to automatically generate and maintain knowledge articles for its self-service portal. The solution reduced dependency on support teams, improved issue resolution speed, and enhanced user satisfaction - all while keeping content up to date at scale.
Streamlining Financial Aid Application Verification with Generative AI
A university’s financial aid office used Generative AI and automation to streamline the verification of student applications and supporting documents. The solution accelerated decision-making, improved accuracy, and reduced administrative workload - especially during peak intake periods.
AI-Powered Human Rights Abuse Detection and Reporting
In partnership with CRIES, a regional peacebuilding and research organization, we implemented a Generative AI solution to monitor human rights developments across South America. The system tracked over 20 local news portals in Spanish and Portuguese to surface early signals of rights violations and public interest issues. The project was presented at PeaceCon 2024 as a case study in using AI responsibly for advocacy and regional risk monitoring.
Smarter Talent Acquisition with Generative AI Resume Screening
A recruitment team accelerated its hiring process by using Generative AI to screen resumes, match candidate profiles to open roles, and automate first-level outreach. The solution improved screening accuracy, reduced time-to-hire, and enabled a more consistent and responsive experience for candidates.
Accelerating Legal Contract Review with Generative AI
A legal and compliance team streamlined its contract review process using Generative AI to extract key terms, flag risk clauses, and summarize obligations. This significantly reduced manual workload, accelerated turnaround times, and improved consistency in reviews.
Automating Business Travel Booking with Generative AI
A travel services provider transformed its business travel booking operations by implementing AI to process booking requests, extract trip details, and auto-generate itinerary suggestions. The solution significantly reduced turnaround times and freed up agents to focus on exceptions and high-value customers.
AI-Driven Email Query Management for Smarter, Faster Response Handling
Organizations dealing with high volumes of inbound emails - across functions like HR, Finance, Customer Service, or Public Engagement - streamline triage, extract key information, and route queries accurately. The result: faster responses, reduced manual workload, and consistent service quality at scale.
Automated Reservation Management for Agent and Partner Bookings
A hospitality provider optimized its reservation operations by using Generative AI to manage large volumes of booking requests from travel agents and corporate partners. The solution enabled faster turnaround, reduced errors, and more consistent responses - all while supporting multilingual communication and personalization aligned with business rules.
AI-Powered Meeting Summarizer
Organizations needed a reliable way to capture meeting insights without the overhead of manual note-taking. We implemented a Generative AI solution that automatically transcribes, summarizes, and extracts key action points from meetings - improving clarity, consistency, and follow-through across teams.
Adaptive Web Scraping with Generative AI
Organizations across industries rely on continuous monitoring of dynamic websites to extract market signals, customer sentiment, and regulatory risks. We have implemented AI-powered web scraping solutions for multiple customers. The solution adapts to frequent layout changes - enabling uninterrupted data collection and timely insights without constant manual rework.
Accelerating Expense Claim Processing with Generative AI
A multinational organization modernized its expense claim operations by integrating Generative AI into its finance workflows - enabling faster claim reviews, fewer errors, improved compliance and reduced staff workload.